Shipping Policy

At LA LUNA by Celestia, we aim to make every delivery as smooth and reliable as possible. Please review the information below before placing your order.

Order Processing

Orders are typically prepared and dispatched within 1–3 business days after payment has been successfully confirmed.

During high-demand periods, promotional events, holidays, or exceptionally busy periods, processing may take slightly longer.

Once an order has entered processing or has been dispatched, we may not be able to modify or cancel it.

Shipping & Delivery

We offer complimentary DHL Express delivery to the USA, Europe and UAE on eligible orders.

Estimated transit time after dispatch is generally 3–5 business days.

Delivery estimates are provided as a guideline only and are not guaranteed delivery dates. Delays may occasionally occur due to customs procedures, courier operations, severe weather, public holidays, incorrect or incomplete delivery information, or other circumstances outside LA LUNA’s reasonable control.

Duties & Taxes

Where expressly stated at checkout or on our website, applicable duties and taxes are included.

For destinations where duties, taxes, customs charges or other import fees are not included at checkout, any such charges imposed by the destination country are the responsibility of the customer.

Tracking

Once your order has been dispatched, tracking information will be provided using the contact details supplied with your order.

Please allow time for the courier’s tracking system to update after dispatch.

Delivery Information

Customers are responsible for providing a complete and accurate shipping address, telephone number and contact information at checkout.

LA LUNA is not responsible for delays, failed deliveries, additional courier charges, or returned parcels resulting from incorrect, incomplete or outdated information supplied by the customer.

If an order is returned to us because delivery could not be completed, additional shipping charges may apply before the order can be resent.

Delivery Confirmation

An order will be considered delivered when the courier’s tracking information confirms successful delivery to the shipping address provided at checkout or another location authorized by the recipient.

LA LUNA cannot accept responsibility for loss or theft occurring after confirmed delivery, except where required by applicable law.

If tracking shows your parcel as delivered but you cannot locate it, please contact the courier promptly and contact our customer service team so we can assist where reasonably possible.

Damaged or Missing Parcels

If your parcel arrives visibly damaged, please photograph the parcel and its contents and contact us as soon as possible.

If a shipment appears to be lost in transit, please contact us so that we can initiate or assist with an investigation with the courier.

Courier investigations and claim processing times are outside our direct control.

Split Shipments

In some circumstances, items within the same order may be dispatched separately. If this occurs, you may receive more than one parcel and tracking number.

International Shipping

International shipments may be subject to customs inspections or other procedures required by local authorities. These procedures can occasionally cause delays outside our control.

Contact

For questions regarding an order or delivery, please contact LA LUNA Customer Care and include your order number so we can assist you as efficiently as possible.

By placing an order with LA LUNA, you acknowledge that you have reviewed and accepted this Shipping Policy.